Internet fails to get Adele pre-sale tickets

LONDON — The Internet is not okay. The Internet has failed to get Adele pre-sale tickets.

 

SEE ALSO : ADELE live Music and Videos

 

Advance tickets for Adele’s huge European tour went on sale at 9 a.m. GMT today and everyone wanted in. Your mum wanted in. Your little brother wanted in. Your work colleague who has shown no prior interest in music wanted in. EVERYONE WANTED IN.

 

Good for them, because accessing pre-sale tickets was easy. By signing up to the Adele.commailing list, fans were granted access to a limited number of tickets a whole 72 hours before general sale on Friday (Dec. 4). According to the website, those who joined the mailing list would receive an email by the end of Nov. 30 containing information on how to purchase advance tickets.

 

The page, powered by ticket sales site Songkick, was quickly overwhelmed and fans were left queuing for as many as three hours after the site opened to process orders.

 

If this wasn’t bad enough, a number of buyers who successfully reached the booking page complained of a security breach when the tickets in their basket showed different names, addresses and concert venues to the ones they had selected.

 

Zibivi has contacted Songkick for comment.

 

Fans who managed to purchase Adele tickets are currently too smug to be shared, so here are some tweets from those who didn’t.

Hello? It’s me. I was wondering if after all this time YOU’D MOVE ON FROM THIS PAGE IT’S BEEN 2 HOURS

Things to do whilst waiting for :
– learn a language
– write a book
– give birth
– evaluate every life choice you’ve ever made

Probably still my current position in the queue!

UPDATED Dec. 2 3:20 p.m. GMT to include the following statement from Songkick

One of the great unsolved problems of live events is how to ensure tickets end up in the right hands. Over the last weeks, over 500,000 people registered at Adele.com in the hopes of securing tickets to her highly anticipated upcoming tour. Songkick provided the opportunity to allow fans to register, and to use its proprietary technology to identify touts, reduce their ability to purchase tickets when advance sales commenced on Dec. 1 and to cancel as many tickets appearing on secondary ticketing sites as possible. Songkick was responsible for selling 40% of tickets directly to fans, a portion of whom were unfortunately able to preview other users’ shopping carts for brief periods due to extreme load. At no time was anyone able to access another person’s password, nor their payment or credit card details (which are not retained by Songkick). We take the security of our users and Adele’s fans very seriously, and we apologize for the alarm we have caused to those purchasers who experienced issues.

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